Thursday 21 October 2010

Customer Service and Technology?

So, am finally back from my maternity leave, things are a bit crazy still, but I am all set to get back on track again.

I had a funny moment, I didn't say anything at the moment, but yesterday when a lady said to me: "today being a librarian is all about customer service and about the new social media tools....." I just wished I had told her there and then that THAT (and more) has always been the case for Librarians; customer service is one of our core principles, when was it not part of our work?

Also, from what I understand of history, we have always adapted the latest technologies into our work, from very early on actually, so just because the libraries are using web 2.0 tools now, doesn't mean we just opened up our eyes to technology today. It's like, just because your eyes are closed, doesn't mean I am not here!

That is all I wanted to say....... feel better now.....